Frequently Asked Questions
Find answers to common questions about YA-MAN beauty devices, shipping, and more.
Are YA-MAN products covered by a warranty?
Yes, all YA-MAN devices purchased through our official global store come with a one-year limited international warranty covering manufacturing defects from the date of purchase.
Which countries do you ship to and what are the costs?
We offer global shipping to most regions via express couriers. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
Can I use YA-MAN devices with any skincare products?
While many of our devices work with standard water-based gels and serums, we recommend using YA-MAN specialized skincare products for optimal conductivity and safety during treatments.
What is your return policy for international orders?
We accept returns for unopened and unused products within 30 days of delivery. Due to hygiene reasons, used beauty devices cannot be returned unless they are found to be defective.
Do the devices support different voltages for international use?
Most YA-MAN beauty devices are designed with universal voltage (100V-240V), making them suitable for global use. However, you may need a plug adapter specific to your region.
How can I verify that my device is an authentic YA-MAN product?
Every device sold through our Official Global Store includes a unique serial number and authenticity seal. You can verify your product by registering it on our official website.